Delta Air Lines hit back at what the airline said was a public attack of its employees and passengers by conservative pundit Ann Coulter after she posted a number of tweets criticizing a mix-up over her seat during a flight over the weekend.
Delta through a prepared statement released on Sunday said that it was disappointed that a passenger chose to attack its employees as well as other customers publicly by posting slanderous and derogatory comments as well as photos across social media.
The statement by Delta went on to say that Coulter’s behavior had been unacceptable and unnecessary. Coulter had tweeted that Delta on Saturday, apparently following her flight to West Palm Beach from La Guardia airport in New York, was the worst airline in the U.S.
She then detailed how she had been asked to move from the seat she had with additional leg room that she carefully had picked ahead of time and booked, posting a photo of the seat and the woman who was given it, and targeting the employees at Delta.
Delta says that Coulter originally had booked an exit row window seat but then changed that to one on the aisle only 24 hours earlier.
Delta added that it had inadvertently moved Coulter while boarding, to another seat next to a window in the same row, when trying to accommodate a number of other passengers with special requests for seating.
Delta said that while some confusion related to seating assignments had taken place initially, all of its passengers complied with the request made by the flight attendant to move to the seats that were listed on their individual tickets.
However, not until Coulter started tweeting late Saturday did the airline become award there was an issue, said a spokesperson for Delta.
The spokesperson said that Delta expects civility throughout the complete travel experience and will therefore refund Coulter $30 for the seat she had paid for located in the airplane’s exit row.
Delta said as well that its social media and customer care teams had tried to reach out to the political analyst on several occasions to make an apology, but had received no feedback from her until late Sunday night.
Coulter continued her tirade on social media into late Sunday night with tweets.
Airlines have had several issues that have affected their image of late and have attempted to correct them as quickly as possible with as little damage to their bottom line as possible.